Introduction

At MobWorker, we provide a wide range of professional digital marketing and online services, including but not limited to SEO, social media promotion, advertising campaigns, video promotion, content-related services, and digital growth solutions.

Due to the custom and digital nature of our services, this Refund Policy is created to ensure transparency and to clearly outline the circumstances under which a refund or service revision may be considered. This policy applies to all clients who purchase services from MobWorker.com and is effective from the date of purchase or agreement.

Nature of Our Services

MobWorker delivers digital and service-based solutions that are customized according to each client’s requirements. These services are intangible and are delivered electronically or through digital platforms.

Once a service has been delivered or initiated, it is considered accepted and cannot be returned like a physical product. Because our work is tailored and performance-based, refunds are evaluated based on specific conditions outlined below.

Inapplicability of Traditional Returns

Traditional return or exchange policies do not apply to digital services. Unlike physical goods, digital services are consumed upon delivery or execution. Therefore, once work has started or been delivered, it cannot be returned in the conventional sense.

However, MobWorker remains committed to fairness and client satisfaction and offers redo or refund consideration under defined circumstances.

Eligibility for Refund or Service Redo

A refund or service redo may be considered under the following conditions:

• Non-Conformity to Project Brief
  If the delivered service significantly deviates from the agreed project scope or approved requirements, and key deliverables are missing, a revision or redo may be requested.

• Technical or Execution Issues
  If there are technical errors, execution faults, or incomplete delivery that are directly attributable to MobWorker, we will offer a service redo or, where applicable, consider a refund.

• Delay in Delivery
  If the final delivery is delayed beyond the agreed timeline due to reasons within MobWorker’s control, a redo or refund may be considered after review.

Refund or Redo Request Process

To request a refund or redo, clients must follow this process:

1. Written Notification
   Contact MobWorker within 7 days of service delivery by emailing support@mobworker.com, clearly explaining the issue and including relevant details or evidence.

2. Internal Review
   Our team will carefully review the request based on the agreed scope, communication history, and service delivery.

3. Decision & Resolution
   Once reviewed, we will communicate the decision and proceed with either a redo, partial refund, or full refund where applicable.

Refund Conditions

Refunds are not automatic and are considered only if:

• The service substantially fails to meet the agreed requirements and cannot be reasonably corrected.

• There is a significant delay caused solely by MobWorker.

• The request is submitted within 7 days of service completion or delivery.

After this period, all services are considered completed and non-refundable.

Client Responsibilities

Clients are responsible for providing:

• Clear and accurate project requirements

• Timely feedback and approvals

• Necessary access or information required to complete the service

MobWorker is not responsible for delays, performance issues, or outcomes affected by incomplete, inaccurate, or delayed information provided by the client.

Trial Orders & Customer Satisfaction

To help clients make informed decisions, MobWorker may offer trial services for select offerings. Trial services allow clients to evaluate quality and process before committing to larger projects.

Feedback from trial services is reviewed carefully, and reasonable adjustments may be made to align future services with client expectations.

Contact Information

For questions, concerns, or refund-related requests, please contact us:

MobWorker
Website: https://mobworker.com
Email: support@mobworker.com

Thank you for choosing MobWorker.
We are committed to delivering honest, high-quality digital services and ensuring that every client experience is handled with professionalism, transparency, and care.